JDL Access Security
Organizational Security
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
Third-Party Audits
Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
We perform independent third-party penetration testing at least annually to ensure that the security posture of our services is uncompromised.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all security policies.
Security Awareness Training
Our team members are required to complete employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background Checks
We perform background checks on all new team members in accordance with local laws.
HIPAA Compliance
Protected Health Information (PHI)
As a healthcare reimbursement support company, JDL Access is fully committed to HIPAA compliance. Our Access Bridge platform is designed and operated in accordance with HIPAA Privacy, Security, and Breach Notification Rules to protect all Protected Health Information (PHI) we handle on behalf of our clients.
Business Associate Agreements
We execute Business Associate Agreements (BAAs) with all clients and relevant vendors to ensure HIPAA compliance throughout our service delivery chain.
Cloud Security
Cloud Infrastructure Security
All of our services are hosted with Heroku, which operates on Amazon Web Services (AWS) infrastructure. Both platforms employ robust security programs with multiple certifications. For more information on security processes, please visit Heroku Security and AWS Security.
Data Hosting Security
All of our data is hosted on MongoDB databases through our Heroku-managed infrastructure. Our primary databases are located in the United States. All data handling complies with HIPAA requirements for Protected Health Information.
Encryption at Rest
All databases are encrypted at rest using industry-standard encryption protocols.
Encryption in Transit
Our applications encrypt all data in transit using TLS/SSL only. All connections to the Access Bridge platform utilize secure HTTPS protocols.
Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats across our infrastructure.
Logging and Monitoring
We actively monitor and log cloud services to detect and respond to security events in real-time.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response
We have a documented process for handling information security events which includes escalation procedures, rapid mitigation, and communication protocols in compliance with HIPAA Breach Notification requirements.
Access Security
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
Where available, we implement Single Sign-on (SSO), 2-factor authentication (2FA), and strong password policies to ensure access to cloud services is protected.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management, ensuring team members only have access to systems and data necessary for their specific roles.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems to ensure appropriate access levels are maintained.
Password Requirements
All team members are required to adhere to a minimum set of password requirements and complexity standards for system access.
Password Managers
All company-issued laptops utilize password managers for team members to securely manage passwords and maintain password complexity.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud and HIPAA compliance risks.
Vendor Risk Management
Vendor risk is determined and appropriate vendor reviews are performed prior to authorizing a new vendor. All vendors handling PHI are required to execute Business Associate Agreements.
Contact Us
If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact us at security@jdlaccess.com.
Last Updated: November 2025